FAQs - Client Collective

Questions about Client Collective?

Is there a minimum term / contract?

No. We offer both one-off, and ongoing call campaigns with no minimum terms, so you can cancel at any time with just 14 days notice. However, as per the award that our team members work to, a minimum 3-hour call session is required.

How does Client Collective keep my data private?

Our staff work to a strict privacy confidentiality agreement. We allocate small teams to work on your campaigns within your database, so no one has unnecessary access.

Where possible, we adopt a two-step authentication process for our logins to your CRM which allows us to know who is logged in, and when.

Our staff all use anti-virus software, and we closely monitor access to all data via their IP addresses.

How do I know if your team has had sufficient training to handle my data?

Our team are trained by real estate professionals and our comprehensive onboarding process ensures everyone is well versed in the Client Collective processes. Regular and continuous training ensures our team are equipped with skills to work efficiently and effectively.

As a remote company, we are in the unique position where we can hire people from all over Australia, which frees us from the constraints of only hiring from a small pool of talent based on location. This means we can be selective and choose to only hire people who we feel are perfect for the role.

Will my calls come from the same team member each time?

You will have a small team allocated to regularly work on your calls. So, although it won’t be one single team member, it will be the same select few that work with your clients. This allows for team member shift allocation and leave cover, while still providing familiarity for you and your clients.

Do the calls come from a mobile, landline or private number?

To encourage optimal connects we always display the phone number. The displayed number can be either mobile or local landline.

Are your callers based locally?

Yes! All of our callers are based in Australia. The callers working for your agency will be provided knowledge of your local area so they present as an authentic member of your team and can interact with your clients about the suburbs with knowledge and confidence.

Questions about what we do?

How much does it cost?

We have a number of services and plans to suit your business and database size. Reach out to Client Collective and have a chat about your needs, we can tailor a plan to suit you.

What kind of results will I see?

This really all depends on the data that is available to start with. Let’s have a chat to identify the potential results your business could see.

How long until I get a listing?

This depends entirely on the clients we call from your database. While we can’t guarantee the leads we identify will list; with regular contact and nurturing all you will need to do is follow through when the client is ready to come-to-market.

Can you send market reports, emails and texts on my behalf?

Absolutely! With the correct permissions in your CRM, we can send emails and texts on your behalf. We can also send market reports in your preferred property database system. If any of your clients request a market report be posted, we’ll notify you so you can action accordingly.